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			Zhejiang Fengheng Electric Co., Ltd.
		
        
		
        
			
			
        
				
			
        
		
        
	
        	

        



        
	
		
		Service
		
	
	

        

        
	
	
        Service
        
	
        Taste life, share the moment
        
	

        


        


        
	
	
        
	
	
	
        
		
        
			
        Quality service
        
			
        The standard of high-quality service: to meet the popular needs of customers; to meet the valued needs of customers;
        
 to meet the needs of customers to find products; to meet the needs of customers to be understood.
        
		
        
		
        
			Quality service
			
        Quality service
        
		
        
		
        
			
        
				
				
        01
        Must meet the "first demand" (needs that are prone to complaints), strive to meet the "second demand" (the needs of customers looking for products), and actively develop the "third demand"(needs that surprise or move customers). When several requirements occur at the same time, they should be carried out in order of priority.
        02
        The standard of quality service:
        to meet the popular needs of customers; to meet the valued needs of customers; to meet the needs of customers to find products; to meet the needs of customers to be understood.
        03
        The six-character policy to provide customers with personalized services (surprise customers): the key to search,ask, listen, see, think, and use.
        04
        Four before meeting customer needs:
        predict customer needs before the customer arrives; meet customer needs before the customer speaks; resolve customer complaints before the customer is unhappy; give the customer a surprise, before the customer leaves .
        
				
			
        
		
        
	
        
	

	

	

	
	
        
	

	
	
	
	
        
		
        
			Service Realm
		
        
		
        
			
        Service Realm
        
			
        
				
        The three realms of service: satisfy customers, surprise customers, and move customers.
        The things promised to customers should be tracked and implemented, and done to the end.
        For customers' unsatisfactory needs, we must do our best to achieve them. Even if it is not achieved, we can win the hearts of customers.
        Customers who have complaints are the easiest to become long-term customers. From the customers who complain the most, they can get the most valuable opinions and suggestions.
        The customer is always "right", is to give the "right" to the customer, to save the customer's face, and not to embarrass the customer.
        
			
        
		
        
	
        
	
	

	

	
	
        
	

	

	
	
	
	
        
		
        
			
        Hardworking
        
			
        
				
        Three opportunities:
        When you are ready to say no to your customers, the opportunity to do things with your heart will come;
        When customers have individual needs, the opportunity to surprise customers comes;
        When customers have difficulties and need help, the opportunity to move customers comes;
        
			
        
		
        	
		
        
			Hardworking